Shipping Policy

Effective Date: January 8, 2025

Verveciteino offers efficient and reliable shipping services to ensure that your musical instruments and accessories arrive safely and on time. This Shipping Policy outlines the details of how we process, ship, and deliver your orders.

1. Order Processing Time

Once your order is placed, we aim to process it within 1-2 business days, excluding weekends and holidays. This includes verifying your payment information, packaging, and preparing your order for shipment. Orders placed after 3 PM (Hawaii Standard Time) will be processed on the following business day.

If an item is out of stock, we will notify you immediately and provide an estimated restock or alternative options.

2. Shipping Methods

We offer a range of shipping options to suit your needs:

  • Standard Shipping: Delivery time typically ranges from 5-7 business days for domestic orders within the United States.
  • Expedited Shipping: This option ensures faster delivery, with typical delivery times ranging from 2-4 business days for domestic orders.
  • International Shipping: We also offer international shipping, and delivery times depend on the destination country. International orders typically arrive within 10-14 business days.

Shipping fees are calculated at checkout based on the weight of your order and the delivery address. You will be presented with the available shipping methods and their corresponding prices before completing your purchase.

3. Shipping Costs

The cost of shipping will vary depending on your location, the size of your order, and the selected shipping method. During the checkout process, you will see the total shipping cost before completing the transaction. For international customers, additional fees such as customs duties, taxes, and handling charges may apply and are the responsibility of the customer.

4. Shipping Restrictions

Currently, Verveciteino ships to most countries worldwide. However, there may be certain restrictions on specific products or shipping destinations due to local regulations or limitations from third-party carriers. If we are unable to ship to your location, we will notify you promptly and offer alternative solutions.

5. Tracking Your Order

Once your order has been shipped, we will send you an email containing tracking information. You can use this tracking number to monitor the progress of your delivery. Please note that tracking may take up to 24 hours to update after the shipment leaves our warehouse.

6. Address Accuracy

It is essential to provide accurate shipping details at the time of checkout. Verveciteino is not responsible for delays or non-delivery caused by incorrect or incomplete shipping information. If you notice an error in your shipping address after placing the order, please contact us immediately, and we will attempt to make the necessary changes before the order is shipped.

7. Shipping Delays

While we strive to provide timely deliveries, certain factors may cause delays. These factors include, but are not limited to, extreme weather conditions, natural disasters, international customs processing, and logistical issues. In the event of a delay, we will keep you informed and work to resolve the issue as quickly as possible.

8. Shipping Insurance

For high-value items, Verveciteino recommends purchasing shipping insurance to cover potential damages or loss during transit. This can be added during checkout.

9. International Shipping and Customs

For international orders, customs duties and taxes may be applied by your country’s customs office. These fees are not included in the shipping cost and are the responsibility of the customer. Please contact your local customs authority for information about potential charges before placing an international order.

10. Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund and Returns Policy. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective upon receipt.

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